Le Roi est mort, vive le Roi!
November 26, 2008 by Daniel Rose
It’s only Wednesday, yet this week I’ve had three separate conversations in three completely different contexts around moving conversations that occur in the same place and time (ie. face to face) and extending those conversations online.
Conversation One
Part of my continuing work with TV Ontario and The Agenda on the Road’s AgendaCamp is to figure out how to leverage tools such as wikis and Flip cams and YouTube and Twitter to move the passion and energy from the face to face AgendaCamps to the web so that people who weren’t at the camp can participate and people who were at the camp can continue to make real change as a result of the conversations started at the camp. This is a challenge. It take lots of effort from the folks at TVO and Mark Kuznicki to get the communities flourishing pre and post event. It also raises an interesting question around the role of TVO in this regard. As a public broadcaster they are providing a technical platform for the conversations to take place, but it’s more than technology that is required. It takes community management. Or to be more accurate, Community Management. The reason for the CAPS is that this role of community manager is an emerging discipline that takes real skill and finesse to do successfully.
Conversation Two
I went to a meeting at The StoreFront, a community space in my neighbourhood that started off as an OCAD student project but has now evolved past that and is trying to figure out what to become in order to serve the needs of the community. So there is a physical space but that can only serve so many people and only one thing can go on in the space at any given time. How to multiply the effect of a physical community space? Online, of course. And the question pops up again: How Do You Effectively Move the Conversation Online? It starts with having an infrastructure to support that movement, so The StoreFront should be putting all of their meeting notes on their site but don’t have that capability right now. In the mean time we’ll have to link to some of the artifacts from the meeting. I did some graphic recording of the conversations, even though I’m no professional. I also recorded some of the report outs using Flip cams.
Conversation Three
On Monday I met with some people from a company in Ottawa called Intersol and they do face to face facilitation for lots of government clients and private sector as well. We got together to discuss the impact of social media technology and its relation (threat?!) to the face to face market. Having spent the past five years designing and facilitating face to face events I have a good understanding of how to get people to work well together. For the past two years I’ve been looking at social media applications in the corporate/enterprise context and specifically how to use them IN CONJUNCTION with face to face collaborative methodologies. Ie. how to move the conversation online after a corporate collaborative session.
The King is Dead, Long Live the King
I feel strongly that social media technology is democratizing the world because the functionality is not hard coded into the tools. It’s the users of the tools who are constantly coming up with ways to use the tools. As a result, the people who are skilled in group collaborative methodologies, facilitation and event design are becoming more valuable in a world of social media.
Face to face gatherings will always accomplish more than electronic events and there is an opportunity to create additional and lasting value by using new electronic tools to extend the conversations into the online arena. People who are schooled in human dynamics and interaction are extremely well positioned to be thought leaders in this emerging area.
Great post, and thanks for the shout out. This emerging space of face-to-face meets online collaboration is definitely challenging. I’ve noticed how many Johnny-come-lately Web 2.0 types keep on emphasizing the technologies and glossing over the individual and organizational behaviours that both support and inhibit effective collaboration.
We need more knowledge, better practice and more importantly lots of experimentation. I hope that all of us working in this emerging space eat our dog food and publish our experiences and share our knowledge – online and face-to-face!
Dan – great stuff. One small thing – I don’t think face to face necessarily accomplishes more – it accomplishes differently.
We are used to gathering (in person and online) but the increased connectivity and cultural comfort with (and increased amount of) ‘exposing’ ourselves virtually allows for a whole different kind of conversation to happen. One that can even without the presence of the author/contributor. The way we combine and leverage this stuff into the context of a specific conversation is very interesting and we’re only just beginning to even get a sense of what this might be.
Fun… and yup – people who get human interaction/social systems have a huge contribution to make in the coming years. Looking to see where you take this!
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